IMARA HOME FIBRE – CUSTOMER USAGE POLICY

Welcome to Imara Home Fibre! By using our internet services, you agree to comply with this Customer Usage Policy (the "Policy"). This document outlines acceptable and prohibited uses of our network and services, ensuring integrity, security, and optimal performance for all users.

1. Acceptable Use

Customers may use Imara Home Fibre’s services for lawful personal and business purposes as outlined below:

1.1 Legal Compliance

You must comply with all applicable local, national, and international laws and regulations. This includes:

• Intellectual Property Rights: Do not share, distribute, or transmit copyrighted material without authorization.

• Harassment and Threats: Do not use our services to harass, threaten, or abuse others.

1.2 Personal Use

Our services support personal activities such as:

Browsing the web
Social media
Streaming media
Online gaming
Educational purposes

1.3 Business Use

Business users may:

Host websites, applications, and email services in compliance with this policy
Conduct legitimate business operations and communications

1.4 Network Performance

You are responsible for ensuring that your activities do not negatively impact network performance. This includes:

• Bandwidth Consumption: Avoid excessive use that may degrade service quality for others.

• Network Integrity: Do not transmit malware or engage in activities that disrupt the network.

2. Prohibited Use

The following activities are strictly prohibited and may lead to account suspension or termination:

2.1 Unauthorized Access

• Hacking: Do not attempt unauthorized access to systems or networks.

• Password Cracking: Avoid attempts to bypass authentication systems.

2.2 Illegal Activities

• Fraud and Identity Theft: Do not impersonate others or engage in fraud.

• Child Exploitation Material: Possession or distribution is strictly prohibited and will be reported.

2.3 Spamming and Phishing

• Email Spam: Do not send unsolicited or bulk marketing emails.

• Phishing: Do not create fraudulent sites or scams.

2.4 Distributed Denial of Service (DDoS)

Do not use our network to launch or support DDoS attacks.

2.5 Resource Abuse

• Excessive Use: Do not run high-bandwidth or unauthorized servers.

• Data Scraping: Automated data collection without permission is not allowed.

3. Customer Responsibilities

3.1 Secure Use of Your Network

• Secure your Wi-Fi using strong encryption (e.g., WPA3).

• Keep antivirus software and firewalls updated.

3.2 Reporting Violations

• Report any suspected policy violations to Imara Home Fibre's support team. We investigate all incidents and may suspend or terminate offending accounts.

3.3 Account and Service Use

• You are responsible for safeguarding your account credentials. Notify us immediately at info@imarahomefibre.com if you suspect unauthorized access.

4. Service Limitations

Service availability and speed may be affected by factors such as:

Geographical limitations
Network congestion
Natural disasters or upstream outages (beyond our control)

5. Consequences of Violating This Policy

Violations may lead to:

Warning: For minor or first-time infractions
Temporary Suspension: For more serious or repeated offenses
Immediate Termination: In severe cases involving illegal activity or network harm

6. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any changes.

Contact Us

If you have any questions or concerns about this policy, please contact us:

Email: info@imarahomefibre.com
Phone: 0113 444 973