Imara Home Fibre – Privacy Policy

At Imara Home Fibre, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access our website or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to deliver and improve our services:

• Personal Information: Name, email address, phone number, billing address, payment details, and government-issued identification (if required for registration).
• Network Usage Information: IP address, device details, data usage statistics, and connection logs.

2. How We Use Your Information

• Provide and manage internet services
• Process payments and issue invoices
• Respond to customer inquiries and improve support
• Monitor system security, troubleshoot issues, and meet legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers involved in payment processing, support, and service delivery
• Regulatory authorities when required by law or to prevent fraud
• Third parties in the event of a business transfer (e.g., merger or acquisition)

4. Cookies and Tracking Technologies

• Enhance your experience on our website
• Monitor website traffic and performance
• Store preferences for future visits

You may control cookie preferences via your browser settings. Note that disabling cookies may limit site functionality.

5. Data Security

We employ robust security measures, including:

• Encryption of sensitive data (SSL/TLS)
• Firewalls and intrusion detection systems
• Regular security audits and assessments
• Restricted access to personal data by authorized personnel only

6. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of certain processing activities (e.g., marketing communications)

To exercise your rights, contact us at:
Email: info@imarahomefibre.com / imarahomefibre@gmail.com

7. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Meet legal, regulatory, or contractual obligations
• Fulfill business and security requirements

8. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions or concerns, reach out via:
Email: info@imarahomefibre.com / imarahomefibre@gmail.com
Phone: 0113 444973