Imara Home Fibre – Terms and Conditions

1. Introduction

Welcome to Imara Home Fibre! These Terms and Conditions ("Terms") govern your use of the services provided by Imara Home Fibre ("we," "our," "us"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. Definitions

Services: All products, features, services, and content provided by Imara Home Fibre, including internet access, email hosting, web hosting, and related services.

Customer: You, the individual or entity subscribed to our Services.

Agreement: These Terms and any referenced policies or agreements.

3. Account Registration and Security

3.1 Account Creation: You agree to provide accurate and current information and maintain its accuracy.

3.2 Account Security: You are responsible for safeguarding your login credentials.

3.3 Age Requirement: You must be at least 18 years old to use our Services.

4. Use of Services

4.1 Personal and Business Use: Permitted in accordance with our Customer Usage Policy.

4.2 Prohibited Use: No fraud, identity theft, DDoS attacks, or network disruption.

4.3 Service Restrictions: We may suspend or limit access for misuse.

5. Payment and Billing

5.1 Subscription Fees: Fees are disclosed during subscription and are payable in advance.

5.2 Payment Terms: Due in advance unless otherwise specified.

5.3 Billing Disputes: Must be reported within 30 days.

5.4 Price Changes: We may revise prices with 30-day notice.

6. Service Availability and Limitations

6.1 Service Availability: We aim for continuous service but interruptions may occur.

6.2 Force Majeure: Not liable for delays due to events beyond our control.

7. Data Privacy and Security

7.1 Data Collection: We collect data for service improvement. Use implies consent.

7.2 Data Protection: We take reasonable measures to protect your data.

7.3 Third-Party Processing: Not liable for third-party breaches.

8. Intellectual Property

8.1 Ownership: All content is protected and owned by Imara Home Fibre.

8.2 User Content: We are granted license to use submitted content.

9. Limitation of Liability

9.1 Disclaimer: Services are provided “as is.”

9.2 Limitations: Liability capped at the amount paid in the past 12 months.

9.3 Exclusions: We are not liable for indirect or consequential damages.

10. Termination of Services

10.1 By You: You may cancel anytime. No refunds for unused time.

10.2 By Us: We may suspend/terminate for misuse.

10.3 Effect: All rights under these terms cease.

11. Indemnification

You agree to indemnify and hold harmless Imara Home Fibre and its representatives from any claims related to your service use.

12. Governing Law

These Terms are governed by Kenyan law. Disputes shall be resolved in Kenyan courts. We are regulated by the Communications Authority of Kenya.

13. Dispute Resolution

Try informal resolution first via info@imarahomefibre.com. Otherwise, disputes go to binding arbitration under Kenyan law.

14. Modifications

We may revise these Terms. Continued use constitutes acceptance of the updated version.

15. Contact Us

Email: info@imarahomefibre.com
Phone: 0113 444 973